Terms and Conditions of Service
"Terms" means all terms and conditions, including the definitions that appear below
"Company" or "company" or "our Company" means Italian Cycling Tours Limited, its owners and employees
We/us/our" means Italian Cycling Tours Limited
"Website" or "website" means this website (www.italiancyclingtours.com) and any other Website(s) owned by Italian Cycling Tours Limited
"Site" or "site" means third party websites that do NOT belong to Italian Cycling Tours Limited.
"You/your/yourself" means an eligible user of this or any other Website owned by Italian Cycling Tours Limited
"Visitors" means eligible users of this or any other Website owned by Italian Cycling Tours Limited
"Eligible user/users" means any individual/individuals/visitors aged 18 (eighteen) years or over
"Users" means the eligible users of this or any other Website owned by Italian Cycling Tours Limited
"Participant(s)" or "Client(s)" means any individual or group who has booked a cycling tour with us
"Personal Information" means the details provided by you on registration and/or booking and/or purchase
"Week days" means any days other than Saturdays, Sundays and United Kingdom Bank Holidays
"United Kingdom" means England, Scotland, Wales, Northern Ireland and the Channel Islands
All users of this Website are bound by our Terms (and Conditions) of Service. Your use of this Website and the information available on it is subject to the terms and conditions set out and by using this Website you are acknowledging your consent to them.
All visitors to the Website must be at least 18 years of age to be eligible to use it.
The Company and its employees make no representations or warranties that the content of our website(s) complies with the laws including those relating to intellectual property laws of any country outside the United Kingdom. Users who access our Website(s) from outside the United Kingdom do so by accepting full responsibility for ensuring compliance with all local laws to which they are subject.
Our website(s) may include links to external or third party sites. These links are provided for our website users as an additional service for obtaining further information about products or services to which reference may be made on our Website(s). These third party sites will have their own terms and conditions of use and service and you should familiarise yourself with their terms. Italian Cycling Tours Limited and its employees can make no warranty or representation about any linked sites nor can we accept responsibility or liability for any loss or damage that may arise as a result of using any material which may appear at a linked Site.
It is your responsibility to ensure that you are happy with the terms and conditions and privacy policies on any such Site before you use it or proceed to order goods or services from it.
BOOKING A TOUR
The following terms apply to tour bookings made directly from our Website as opposed to any external Site to which you may be directed via a link.
By making an online reservation with us for any cycling tour you indicate that you have not only read our terms and conditions of business which include the terms stated in this document and also those on our Privacy Statement and Disclaimer but that you also agree to be bound by those terms.
If you do not agree to our terms and conditions please do not reserve a place with us.
RESERVATIONS AND PAYMENT
A reservation will not be accepted until cleared payment of the reservation deposit and a reservation request form has been received by us.
A non-refundable reservation deposit is payable for reserving a place on any of our tours. This fee is payable at least 60 days prior to the commencement date of a tour for which a reservation is being made.
The balance of the tour price plus any single room supplement charge, if applicable, will be payable on receipt of Invoice either immediately (for bookings made within 30 days from the date of commencement) or at least 30 days prior to the commencement date of the tour.
CONFIRMATION OF BOOKING
On receipt of your reservation form and cleared deposit payment you will receive an email notification confirming receipt of your reservation request form and deposit. If a booking is made within 30 days from the commencement date of a tour, you will also receive a PayPal Invoice for the balance of outstanding charges which will be payable on receipt of invoice.
Once full and cleared payment for the tour has been received by us, you will receive a confirmatory email from us setting out the details and itinerary of your tour. This "Information Pack" will be sent to you by email within eight weeks of the commencement date of your tour. It is the responsibility of each client to ensure that a correct/primary email address is given so that any correspondence from us reaches you.
PRICING AND PAYMENT METHOD
The total current price of any cycling tour advertised will be shown on our Reservation Form. This price includes a non-refundable deposit.
Where applicable all prices on our Website are inclusive of applicable taxes. We reserve the right to alter our tour prices to reflect any increases in the cost of the tour for reasons beyond our reasonable control. This may include but is not limited to pricing mistakes, rise in accommodation prices or third party event entry fee increases or tax or other duty increases.
Every effort is made to ensure that none of our tour arrangements has to be altered. However, occasionally it may be necessary to alter our advertised schedules. Our itineraries are prepared and presented on this website as intention only, not as representations or guarantees that they will be carried out. If any additional expenses are incurred through delay, accident or disruptions of planned itineraries beyond our control, e.g. war, threat of war, riots, civil strike, terrorist activity, strikes, government action, natural disasters, fire, technical and/or mechanical problems relating to transport, closure of ports or airports, cancellation or changes of schedule by scheduled airlines, or similar event beyond our control, such expenses shall be borne by the clients.
CANCELLATION OF A TOUR BY US
Italian Cycling Tours Limited reserves the right to cancel any tour for which the minimum number of bookings is not reached. In the event of a tour cancellation by Italian Cycling Tours Limited your sole redress and our maximum liability is a refund of all monies (including the deposit) you have paid to Italian Cycling Tours Limited for that tour. Under no circumstances will any further liability for any reason whatsoever be acknowledged.
CANCELLATION OF A TOUR BY YOU
If you cancel a reservation 90 days or more prior to the commencement date of a reserved tour, your reservation fee may be credited to the next available tour providing that the alternative tour is due to take place within 12 months from the commencement date of your cancelled tour.
If you fail to pay the balance for your tour within 20 days prior to the commencement date of the tour, we reserve the right to cancel your booking in which case your deposit will be forfeited. Should you or any member of your party cancel your booking, notice of cancellation must be sent in writting to us by email at bookings@Italian Cycling Tours Limited. The cancellation will take effect from the date of the email. In such cases the following cancellation charges will apply. These charges shown in percentages relate to both the single room supplement (if applicable) and the balance of the tour price which excludes £150 non-refundable deposit element.
Charges Applicable for Cancellation of a tour:
More than 60 days prior to the tour commencement date - Deposit
Between 60 and 48 days prior to the tour commencement date - 30% of the tour balance
Between 47 and 36 days prior to the tour commencement date - 50% of the tour balance
Between 35 and 21 days prior to the tour commencement date - 75% of the tour balance
Twenty one (21) days or less prior to the commencement date of the tour - 100% of the tour balance
COPYRIGHT TO PHOTOGRAPHS
Italian Cycling Tours Limited may post on its website(s) for promotional purposes photographs taken of participants during a given tour. The copyright to these images belong exclusively to our company. However, any participant on our tours who does not wish to have their photograph used in this way should make their wishes known in writing before the event.
VISITOR/CUSTOMER MATERIAL AND CONDUCT
Where appropriate, you may submit reviews on our website of any of our tours in which you have participated but you must make sure that the content of any submission you make is not illegal, defamatory, obscene, offensive, objectionable, malicious and invasive of privacy, infringing of intellectual property rights or otherwise injurious to third parties, does not consist of or contain software viruses, political campaigns, commercial solicitations, mass e-mails, chain letters or any "spam".
We reserve the right to remove and edit content if we become aware of anything which is defamatory or otherwise in breach of the submission policy set out in these terms.
In posting reviews or submitting other material you grant us a non-exclusive, royalty free, perpetual and irrevocable worldwide right (with the ability to sub-license) to use and reproduce such content on any media for any and all commercial or non-commercial purposes. Although we may use any name under which you submit your review, you waive any right to insist to be identified as the author and also waive any right to object to our treatment of your submission.
If you submit anything which contravenes our submission policy we may ask you to indemnify us against any losses we may suffer as a consequence.
If you do become aware of any postings on our Website(s) which you believe to be defamatory or in breach of this submission policy please let us know by contacting us in writing (please sue our Contact Form on our "Contact Us" page) and we will endeavour to remove any offending content as quickly as possible.
We may offer downloads to our subscribers/users from time to time. While every effort is made to ensure these downloads are safe and free of software bugs we cannot be held responsible for damage to your computer system. By downloading or placing an order to download such materials from our Website you agree the action is taken at your own risk.
We and other party (whether or not involved in creating, producing, maintaining or delivering this or other of our Websites) and any of our group companies and the officers, directors, employees, shareholders or agents of any of them exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party including without limitation any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise in connection with this or any other of our Websites in any way or in connection with the use, inability to use or the results of use of this Website, any Websites or Sites linked to this Website or the material on such Websites or Sites linked to this Website, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or Websites or Sites linked to or from this Website.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us and our officers, directors, employees and agents harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you or your use of this Website or the use by any other person using your registration details.
Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury caused by our negligence (as such term is defined by the Unfair Contract Terms Act 1977), fraud, misrepresentation as to a fundamental matter or any liability which cannot be excluded or limited under applicable law.
Please also read our Disclaimer relating to any liability in respect of your property and personal safety whilst on any tour with us.
GOVERNING LAW AND JURISDICTION
Upon registration you may be required to enter your email address and confidential password. You will be responsible for all orders placed through your account so you should make sure that you keep your details safe and confidential.
All copyright and other intellectual property rights in any material contained on this website or other websites owned by Italian Cycling Tours Limited or its associated companies are either owned by us or have been licensed to us by the rights owners. The Website contains trademarks including the company logos and any related domain name addresses which belong to us or have been licensed to us by the trademark owner for use on the Website(s). Use of these trademarks is forbidden unless prior written permission has been obtained from the owner of the trademark.
You may not remove any copyright, trademark or intellectual property notices contained in any material from our website(s).
COPYRIGHT AND DATABASE RIGHTS
All content included on this Website(s) such as text, graphic, logos, button icons, and images, digital downloads, and software is the property of our Company, its associates or its content suppliers and is protected by International copyright and database right laws. The compilation of all content on this Website or Websites is the exclusive property of Italian Cycling Tours Limited, our associates or our software suppliers and is protected by International copyright laws.
You may not systematically extract and/or utilize parts of the contents of the website without our express written consent.
You may not utilize any data mining, robots, or similar data gathering and extraction tools to extract for re-utilization of any substantial part of this website without our express written consent.
You may not (whether or not you wish to promote our product or services as an affiliate) use and/or publish any part of our website content including our Website Title and Website Description.
You also may not create and/or publish your own database that features substantial parts of this website without our express written consent.
Our Websites have security measures in place to protect the loss, misuse and alteration of information under our control. Whilst every effort is made to ensure the integrity and security of our network and systems we cannot guarantee that our security measures will prevent third-party "hackers" from obtaining this information illegally.
For full details relating to our policy in this regard, please see our Privacy Statement.
We reserve the right to decline to supply any individual or company. We reserve the right at any time to suspend or terminate your access to or use of our Website(s).
If any provision of these terms and conditions including those given in our Privacy Statement and Disclaimer is found to be invalid by any Court having competent jurisdiction the invalidity of that provision will not affect the validity of the remaining provisions of the terms and conditions which shall continue to have full force and effect.
We will not be liable to you in the event that we are prevented by circumstances beyond our control from delivering any product or service which you have ordered. The failure by us to exercise any right or remedy under these terms and conditions shall not constitute a waiver of that right or remedy.
We welcome any comments you may wish to make with regard to the service you receive from our Company or its associated companies from our Website(s). If you have any suggestions that you believe may help us further improve our service to you and our other customers, we would appreciate receiving your suggestions in the form of an email sent from our "Contact Us" page.
You will receive a prompt response to any communication you send to us during our normal business hours and we will make every endeavour to resolve any problems to our mutual satisfaction and at the earliest opportunity.